Returns & Exchanges
At Jambu & Co., we want you to love every step in our footwear; if you are not completely satisfied, we accept returns and exchanges on unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the request process and attach it securely to your package.
Pack Your Items
Place the unworn footwear in its original packaging and ensure all tags are attached before sealing the shipping box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing